Order-to-Cash Services

Create a foundation of excellence to fuel your
everyday business performance

Why optimizing O2C is key

Order-to-cash has an impact on every aspect of business operations. It influences everyday operating performance, revenue growth, working capital, client satisfaction and the bottom line.

In today’s fluctuating economic environment, that’s a big reason CFOs are sharpening their focus on their balance sheets and optimizing O2C to fuel efficient operations, strategic decision-making, financial insights, customer experience, profitability and business resilience.

Through a new generation of intelligent technology applications and prescriptive solutions, Conduent is reimagining O2C — igniting efficiencies and cost savings, increasing transparency and elevating customer experiences.

Proactive Strategies O2C Transformation

Shore up your entire
customer-to-cash lifecycle

Our value-based services span the entire customer-to-cash lifecycle, driving high-efficiency processes, improving working capital performance and reducing DSO/DDO while standardizing operations. Conduent has the broadest network of global delivery expertise in the industry with a flexible delivery model encompassing onshore, near-shore, and offshore centers to drive cost efficiency and quality.


A tailored approach

Working with us, our clients gain a blend of flexible, scalable digital and consulting capabilities to address a wide range of challenges; stay ahead of financial pressures; operate more cost effectively and deliver top-notch experiences for their customers.

Our O2C experts will work to assess your operation holistically, tailor solutions around your unique needs, apply best practices and technology that drive transparency and deliver rapid results.


Credit and order management services

Our teams can map the most complex supply chain processes and identify areas where automation and artificial intelligence (AI) will have the largest impact, then design a new process flow to supercharge productivity.

We’ll identify integration points and outline areas where automation and AI can replace multiple manual steps in the process. Rigorous testing will help us ensure effective and accurate performance prior to implementation — to ensure your operational goals are met.


Collections and dispute management

Conduent is one of the nation’s largest providers of cloud-based loan servicing and collections solutions, currently supporting more than 14 million loans and $120B in assets for our clients. Combining extensive digital collections expertise with white-label agent services, we elevate the customer experience, lower costs and maximize collections.


Customer billing

We automate resource-intensive billing processes, reducing the cost of operations and growing margins on revenue. We’ll help you improve the quality of your customer interactions — as well as your DSO/DDO measures — through more effective communications and customer care.


Cash application

We approach cash applications from four perspectives — infrastructure, people, process and technology — partnering with our clients to improve their percentage of unallocated cash and accelerate cash-app processes.

Connect with a finance and accounting expert today