Optimizing the end to end Order-to-Cash cycle is key to revenue growth, working capital performance and client satisfaction.  It is important to ensure your order-to-cash processes are easy and simple for your customers to understand and execute.  Best practices and enabling technology are also critical to help streamline the process to improve the overall cycle time from order placement to payment collection.  Optimizing your Days Sales Outstanding (DSO) can improve working capital performance and drive millions of dollars of annual benefit.  Companies need to balance effectiveness and efficiency to really optimize the end to end business process.

We have the broadest network of global delivery expertise in the industry. Our extensive multi-industry experience enables us to leverage our knowledge against your unique requirements and industry best practices to deliver world-class results. Our flexible delivery model encompasses onshore, near-shore, and offshore centers to deliver the benefits of global service delivery. We understand the importance of customer service, language skills, process expertise and cultural affinity when dealing with your customer-facing processes.

Our experts begin by assessing your operation holistically, applying best practices and technology that drive transparency and delivers immediate results. Our Order-to-Cash services include:

  • Credit Management
  • Order Management
  • Customer Billing
  • Customer Payments & Deductions
  • Accounts Receivable Management
  • Collections & Disputes Management
  • Bad Debt, Reserves and Write-Offs
  • DSO Analytics, Reporting, and Payment Trending

We streamline and optimize Accounts Receivable processes with Conduent Order-to-Cash technology, our cloud-based Value+ platform.

Credit and Order Management Services

Conduent teams can map the most complex supply chain processes and identify areas where automation and automated intelligence would have the largest impact, then design a new process flow that delivers new and improved productivity. We will identify integration points and outline areas where Conduent Automated Intelligence can replace multiple manual steps in the supply chain process. We then will conduct rigorous testing to ensure effective and accurate performance prior to implementation – to ensure that your operational goals are met.

Collections and Disputes

Conduent is one of the nation’s largest providers of cloud-based loan servicing and collections solutions, currently supporting more than 12.5 million loans. Combining our extensive digital collections expertise with white-label agent services, we help lenders provide a better borrower experience, lower costs and maximize collections.

Customer Billing

We automate resource-intensive billing processes, reducing the cost of operations and growing margins on revenue. We’ll help you improve the quality of your customer interactions – as well as your DSO measures – through more effective communications and customer care.

Cash Application

Top companies turn to Conduent to help them transform business and
achieve their desired outcomes of automating, streamlining and overall process improvement. Conduent approach’s cash applications from four perspectives; Structure, People, Process and Technology. Let’s partner to see how we can improve your percentage of unallocated cash and improve your efficiencies.