Collections Solutions for Consumer and Auto Finance

With scalable agent teams and innovative digital automation, we help lenders operate more efficiently, deliver a better borrower experience and optimize their collections ecosystem.

Meet your collections challenges head on

Amidst these challenging times, lenders need flexible, cost-effective strategies to meet customers where they are. Our agents function as a seamless extension of your organization — conveying branded messaging, a tailored cure process and a white-glove touch through a right-shoring approach.

Working with us, lenders gain:

  • Access to global talent: Low-cost scalability through our network of talented teams in domestic, near-shore, and international service centers — SLA performance comparable to on-shore in-house alternatives.
  • A smart blend of digital, automation and agent capabilities: Through a mix of proprietary technologies combined with best-in-class industry partnerships, our solutions allow lenders to configure self-cure experiences for different customer segments across multiple channels to optimize each customer interaction.
  • Rapid delivery: We have launched solutions in less than three weeks and can quickly train agents and install digital outreach solutions to meet your needs. Rigorous recruiting and training protocols ensure top-tier agent talent with specialized expertise. Configurable tools can be swiftly customized without typical long development timelines.

Conduent is one of the nation’s largest providers of cloud-based loan servicing and collections solutions supporting over 12.5 million loans for our clients.  We have 20+ years continuous delivery for two of the top ten auto lenders.

Put our array of high-impact collections solutions to work:

Agent solutions

  • World-class facilities (secure, scalable, multi-lingual): Jamaica, Monterrey, Guatemala, Bogota, Philippines, onshore
  • Destination employer, access to broad talent
  • Outbound/inbound collections, servicing, back office operations, skip tracing
  • Industry expertise, QA and call monitoring, expert handling of complex calls with regulatory implications
  • Customized scripts
  • Work from home options

Digital solutions

  • Centralized management and strategy
  • Personalized experience, multi-lingual capable, workflows configurable for any customer segment
  • Dialer, text, email, voice, chat and other channels; alerts, notifications
  • Payment processing, flexible payment arrangements, pay through any channel
  • Self-service tools for rapid “self-cure”
  • Forbearance and loan modification
  • Champion/challenger learning

Outsourced business process services

  • Customer service
  • Inbound order processing
  • Collections
  • Outbound sales campaigns
  • IT development
  • Technical support
  • Back-office processes