Customer Experience Management

Customer Contact Solutions

Contact center solutions to drive customer satisfaction and loyalty while reducing costs.

In today’s always-on, consumer-driven world, customer experience is everything.

Conduent provides a full range of customer support services, including customer care, technical support, help desk, loyalty management, outbound and inbound call center services and sales, payment solutions, and multilingual / bilingual support.

Our human and digital approaches, including process optimization, automation, analytics and AI, enable clients to reduce costs, enable scale and drive revenue growth.

It’s how we help businesses achieve mission-critical goals with exceptional outcomes — such as faster resolution times and a 30% increase in call center efficiencies.

It’s why 80% of Fortune 100 companies across all sectors and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

Global Reach and Scale

delivery locations across 18 countries (any shore)
languages supported from multiple locations

Why partner with us for contact center solutions?

  • Work-at-Home

    Business continuity on demand

  • Efficient

    30% reduction in call center inquiries using automated solutions

  • Productive

    60% more transactions per specialist for chat versus phone

  • Multilingual

    20 different languages supported

  • Expertise

    Deep domain expertise in multiple industries