Health and Wellness Administration
With 35+ years benefits outsourcing experience, we automate benefits processes across the supply chain to reduce health administration expense, while enabling better health and wellness outcomes for your employees and their families.
As a leading provider of health and wellness administration services, Conduent delivers a scaled solution using our best-in-class, integrated platform to drive intelligent benefits interactions with your employees – interactions that are on-demand and personalized and enable informed health decisions at the point of need. Working alongside you, we will design a solution that aligns with your budget, health and wellness strategy, goals and culture.
Our solutions support your ever-changing challenges with a focus on:
- Automating benefit interactions for greater results, including average efficiency gains of 40%
- Delivering a seamless, human-centric user experience for your employees through our Life@Work®Connect engagement platform and across channels – self-service, voice, chat, virtual agent and email
- Supporting digital healthcare navigation and triage to drive employee wellness
- Enabling informed healthcare and benefits decisions through AI-driven decision support tools and high-touch advocacy services
- Digitizing the open enrollment experience for employees and participants while supporting administrative processing
- Integrating Consumer-Directed Health Account administration
- Improving data quality and accuracy
- Managing vendor relationships
- Staying ahead of legislative compliance, including Health Plan Price Transparency, QMCSO and ACA reporting and eligibility requirements
- Effectively managing costs through value-added services: wellness programs, dependent eligibility audits, voluntary benefits and everyday benefits