Let's move customer experience forward.

By 2020, 50% of agent interactions will be influenced by real-time analytics.

Solutions for today’s savvy consumer

With Conduent as your partner, you can transform your contact centers into high-value interaction centers to meet today’s digitally driven consumers where they are — on any device, across any channel. Our solutions combine cutting-edge technology and a professional team of experts that are focused on helping your end users achieve the outcomes they want across the channels of their choice. We help you improve the customer experience through interactions that are more immediate, individualized and intelligent.

Increase customer satisfaction:

  • Global team of experts with in-depth knowledge across 20 industry markets
  • Multi-channel delivery
  • Automated processes and workflows
  • Multi-skilled agents handling various call and contact types
  • Analytics to deliver strategic business information
  • Scalable to meet peak and periodic demands
  • Built-in compliance and quality control
  • Seamless integration into your existing tech stack for low-risk, high-speed implementation

 

Global Services and Support