2020 Annual Report

Our continued journey of progress builds upon our legacy as one of the original pioneers in the business process outsourcing space. Conduent brings deep and diversified expertise across a broad range of industry segments, and our vision – to become the leading business services partner of choice for businesses and governments globally – will be achieved as a result of that expertise. Through our dedicated associates, we deliver mission critical services and solutions on behalf of businesses and governments, creating valuable outcomes for our clients and the millions of people who count on us.

Our clients are at the heart of our mission and we are committed to their success. We will be measured by how our clients reward us with business resulting in Growth, how we expand our margins through Efficiency and how we maintain and improve that critical “ticket to play” called Quality.

Our continued journey of progress builds upon our legacy as one of the original pioneers in the business process outsourcing space. Conduent brings deep and diversified expertise across a broad range of industry segments, and our vision – to become the leading business services partner of choice for businesses and governments globally – will be achieved as a result of that expertise. Through our dedicated associates, we deliver mission critical services and solutions on behalf of businesses and governments, creating valuable outcomes for our clients and the millions of people who count on us.

Our clients are at the heart of our mission and we are committed to their success. We will be measured by how our clients reward us with business resulting in Growth, how we expand our margins through Efficiency and how we maintain and improve that critical “ticket to play” called Quality.

We have simplified and standardized our operating model, removing unnecessary management layers and creating more robust processes to enable greater transparency. In addition, we drove process and technology efficiencies across our business and centralized service delivery where it reduced cost and improved processing time. We agilely responded to clients’ shifting needs and received positive feedback from them for our resilient services throughout the COVID-19 pandemic.

Our clients count on consistent, high-quality service delivery. We made significant progress in improving platform uptime and operational readiness through technology investments and new talent. We continued making progress in consolidating our data centers into two world-class facilities, driving redundancy, stability and agility, and we improved the client implementation experience. These efforts significantly enhanced client confidence and retention.