Humanizing HR: Transforming people-first employee journeys

The greatest challenge today is that we, as humans, are the same humans outside of work as we are inside of work. As employers we need to learn how to change our mindset to evolve from HR transactions to fulfill employee workplace expectations — across all live and digital touchpoints. (Approx 10:45)

As we evolve HR service delivery, it’s crucial to remember that AI serves not as the end goal, but as a powerful facilitator of employee experiences—one that empowers team members and guides them toward successful outcomes. The human element remains irreplaceable at the heart of human resources. (Approx 14:42)

Over the past five years, significant macroenvironmental challenges—such as economic uncertainty, public health crises, and rising living costs—have profoundly affected employee wellbeing. Today, many employees face physical, mental, and financial health challenges.

Helping employees better understand, choose, and use their benefits—whether in times of crisis or during long-term planning—represents a meaningful opportunity to enhance their experience and wellbeing. This could be one of the most valuable investments we make in our AI-driven experience strategy. (Approx 12:42)