Bank and Lending Solutions Lending Solutions Technology-driven, borrower-centric loan and lease servicing solutions for efficient operations and next-level results Connect with us Delivering for our clients at scale 8M+ loan and lease accounts $120B portfolio of loan assets managed 15-35% average cost savings for our clients Move to the leading edge of consumer loan servicing and collections Growing your lending business while reducing costs, risks and inefficiencies requires modern capabilities and specialized expertise. Our SaaS-based lending solutions and scalable agent teams empower lenders to advance their operations, productivity, strengthen collections and deliver better borrower experiences. *Source: Evalueserve Modernize operations Advance past legacy systems and streamline workflows for an agile, high-efficiency servicing ecosystem. Save costs Leverage advanced technology and specialized teams to drive smarter, lower-cost operations across your lending portfolio. Improve experiences Enhance borrower and agent satisfaction with efficient workflows and better account insights. Three future-proofing musts for lenders See the infographic The advantage of an expert partner Conduent is one of the nation’s largest providers of loan, lease and collections solutions, supporting nearly eight million accounts and managing nearly $120 billion in loan assets. With deep industry expertise, an integrated SaaS platform and a scalable delivery model, we help lenders reduce risk, improve performance and sustain growth across diverse lending portfolios. Our major clients have been with us for decades, powering their business success with our technology and teams at the heart of their operations. Experience 30+-year track record as the servicing and collections engine behind major lending companies. Leading-edge technology Customizable platform integrating automated processes and advanced capabilities. Global reach Scalable near and offshore technology-driven teams driving seamless continuity. Future-ready solutions for loan, lease and collections management Amid today’s rising delinquencies and growing technology and staffing costs, organizations are continuously challenged to do more with less. Conduent helps lenders remove the burden of maintaining legacy infrastructure and shift to a demand-based SaaS approach. Our quick-ramp, configurable solutions help clients elevate performance across their lending and collections operations. Our solutions deliver: Cost-efficient, scalable operations that flex with portfolio demand Customizable servicing and collections capabilities tailored to different loan types and workflows A borrower-centric approach that supports better engagement and faster resolution Data-driven decision-making through automation, analytics and real-time insights Regulatory compliance built into processes, controls and auditability Expert 24/7 support to ensure continuity and performance Lending Solutions: Frequently asked questions (FAQs) Expand all What is loan servicing outsourcing and how can it reduce cost-to-serve for lenders? Loan servicing outsourcing transfers day-to-day servicing tasks such as payment processing, customer support, delinquencies and reporting to a specialist provider. This reduces cost-to-serve by eliminating the need to maintain legacy systems, large in-house teams and complex infrastructure. Lenders benefit from scalable operations, automation, standardized workflows and lower overheads while improving accuracy, productivity and operational control across their portfolios. How do lending operations providers help manage rising delinquencies and improve collections performance? Lending operations providers use automation, segmentation, analytics and experienced collections teams to identify risk earlier, prioritize accounts and apply effective treatment strategies. They streamline early- and late-stage workflows, improve contact rates and support compliant, omnichannel communication. This combination helps lenders reduce roll rates, increase cure outcomes and manage rising delinquencies more efficiently without expanding internal resources. What types of loans can be supported through outsourced loan and lease servicing solutions? Outsourced servicing partners typically support a wide range of consumer and commercial lending products, including auto loans, personal loans, credit cards, installment loans, equipment leases and specialty finance portfolios. Providers offer end-to-end capabilities covering onboarding, account management, payment processing, escrow, delinquencies and collections, enabling lenders to manage diverse loan types through one scalable, compliant operating model. How does a SaaS-based loan servicing platform improve compliance and operational efficiency? A SaaS-based servicing platform centralizes workflows, automates manual tasks and maintains consistent controls across loan and lease portfolios. Built-in compliance features like audit trails, data security protocols and standardized processes reduce regulatory risk. Optimized infrastructure, speeds upgrades and supports real-time insights, improving accuracy, visibility and overall operational efficiency. What are the benefits of partnering with a third-party loan servicing and collections provider? Third-party providers deliver specialised expertise, scalable operations and advanced technology that many lenders cannot cost-effectively maintain internally. They offer automated workflows, trained agents, analytics-driven decisioning and around-the-clock support to improve performance across servicing and collections. This helps lenders reduce costs, enhance borrower experiences, meet compliance requirements and adapt quickly to portfolio growth or changing market conditions.