Customer Experience Management

CX Transformation Services

Create high-value connections with your customers that drive loyalty and growth

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Delivering for our clients at scale

∼24%
increase in customer satisfaction scores via CX transformation
2B
customer service interactions annually
∼40%
cost savings achieved by maintaining high-quality interactions

Meet your customers anywhere they are

As technology advances, automation and personalization are rapidly reshaping customer experience strategies. More than one-third of large organizations are driving transformation projects to keep pace. Our CX Transformation Solutions help organizations optimize interactions, enhance customer engagement, increase loyalty and reduce friction to create meaningful connections with your customers anywhere, anytime they need you.

*Source: Boston Consulting Group

  • Optimize interactions

    Redefine processes, technologies and culture to better understand and serve customers.

  • Enhance engagement

    Deliver personalized experiences that build stronger connections and drive loyalty.

  • Ignite growth

    Leverage data, analytics and actionable insights to drive improvement and deliver value.

Why Conduent?

A trusted strategic partner empowering our clients to execute consistent, high-value initiatives that enhance business processes, optimize technology and elevate CX.

Transformation:
Where strategy meets action

Conduent CX Transformation Services offer a comprehensive approach to reimagining how organizations engage with customers at every touchpoint, aligning structures, processes and value chains to consistently prioritize and deliver exceptional experiences.

Consulting

Optimize customer journeys and enhance engagement with real-time data analytics that drive loyalty through personalization.

Professional Services

Streamline customer engagement and increase satisfaction leveraging best-in-class services aligned to your customer and business outcomes.

CX Journey Mapping / Orchestration

Understand your customer journeys and channel preferences throughout the entire lifecycle to enable personalized seamless interactions.

CX Transformation - Commonly asked questions

What are the benefits of CX transformation?

When combined with people, process and technology, CX transformation yields increased customer loyalty, higher satisfaction, improved brand reputation and sustainable business growth. It can lead to reduced churn, increased customer lifetime value, and differentiation in competitive markets.

Rapidly shifting market dynamics and customer engagement expectations have challenged organizations to adapt and automate at a quicker pace. Whether you’re looking to enhance customer experiences, optimize workforce engagement and performance or automate your business operating models, our CX consulting services help organizations assess their current capabilities holistically or within a single domain to align with your targeted business outcomes.