Customer Experience Management Solutions

Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle

Reimagine Your Customer Experience through the Digital Lens

CXM that delivers human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle. Our industry-specific customer experience solutions ensure personalized, predictive, and tailored customer service across regions and languages.

We help you scale your operations, grow revenue and reduce costs, while enhancing customer satisfaction.

Serving many Fortune 100 companies

Conduent is dedicated to creating exceptional customer engagement, accelerating the digital transformation across industries including banking and financial services, healthcare, retail and ecommerce, technology, telecom and media, travel and hospitality, logistics and utilities.

What is Customer Experience Management (CXM)?

Customer experience management (CXM) is all about how customers interact with a brand across channels, industries and geographies, delivering the brand promise and increasing customer satisfaction and loyalty.

With over 25 years of experience, Conduent is a trusted customer experience management consulting partner to help you deliver on these objectives and more. We deeply understand your customers’ needs and work with you to design journeys that are simpler, faster, safer and more cost-effective.

You can count on: 

  • Global reach
  • Rapid scale meeting demand fluctuations
  • Business continuity with work-at-home options
  • Breadth of solutions
  • Deep domain expertise across industries
  • Support for over 20 languages
  • Any-shore delivery models (24/7)
  • Long-term relationships with many Fortune 500 companies

Conduent CXM at a Glance

  • 37,000+

    CXM employees worldwide

  • 20K+

    Work-at-Home Agents

  • 20

    Core Languages Supported

  • 25+

    Years of Customer Care experience

  • 200M

    Customer interactions annually

  • 1B

    Annual customer communications

  • 95%

    Client retention

  • 100

    Global locations

Delivering Better Business Outcomes

Conduent Customer Experience Management improves operational excellence and customer experience.

Transform Communications
30% reduction in call center inquiries

Reduce Call Time & Volume
33% reduction in headcount
20% reduction in call handling time

Optimize Print & Mail
10-25% additional cost savings

Deliver Excellence
+20% conversion rate of web visitors