eBook The Evolving Member Contact Center 5 Operational Imperatives Members often interact with your plan when they have urgent needs or concerns. These are critical opportunities to deliver an outstanding member experience — and you may have just one chance to get things right. How do you ensure that your member contact center supports both your short-term goals and longer-term success? This eBook presents 5 operational imperatives you should consider right now, as you work to build the ultimate member experience. Throughout these pages, we explore: Why taking care of your associates is fundamental to success How your combination of people, processes and technology is the key to lasting results Why flexibility is priority #1 in the modern tech stack The critical role of data in maximizing performance The key to creating long-term member loyalty Download the eBook now.