The State of Customer Experience 2017

The latest customer experience expectations in the Technology, Communications and Media industries

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Consumers are more informed and more connected than ever before. Their expectations for interacting with brands are becoming more sophisticated every day. Delivering exceptional experiences across platforms is the new battleground for companies as they work to build and maintain loyalty with their customers. Winning the battle of customer experience excellence demands a deep understanding of what consumers want.

Download the first of a three-part study from Conduent titled 2017 Customer Experience Survey Report. Our reports explore 6,000 consumers’ relationships and experiences with Technology, Communications and Media industry brands.

Our 2017 reports will help you discover key insights related to many important questions, such as:

  • How well is self-help successfully resolving industry tech issues?
  • How does web chat truly square off with other experiences with your users?
  • How many steps will users allow before real frustration sets in?

Get up-to-speed with the newest consumer expectations of preferred customer experience in the digital age.

In a world where customer experience can set you apart from the competition, Conduent is passionate about making every consumer touch point work better.

Sign up to receive the Technology Edition and pre-order future editions today.


Preview the 2017 Customer Experience Survey Report Technology Edition

2017 State of Customer Experience Technology Edition

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**Future Release Dates**
Communications Edition - Early December
Media Edition - Early December