The State of Consumer Experience 2018

Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in the communication, media, technology and retail industry — and what it means for your business.

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As a major brand, don’t be fooled into believing your consumer experience requirements should be based on simply phone and email service. The fact is, your Consumers are spearheading omnichannel communications that require you to step up your game to receive and deliver your Consumer’s desired experience at their point and time of need. Our research has uncovered insights to help you define your Consumer experience strategy and to ensure your engagement gets off on a positive note – guaranteeing long-term Consumer loyalty.

Conduent is pleased to share our 2018 Consumer Experience Survey Report which uncovers insights for the Technology, Telecommunications, Media and Retail industries.

Our 2018 reports will help you discover:

  • Preferred consumer experience channels with brands
  • Types of Consumers brands you must now appeal to
  • Your rating in engagement, mood and loyalty
  • And the future of consumer expectations

Find out the latest consumer expectations in preferred Consumer experience in the digital age, and let us help you shape your Consumer experience strategy of the future.

In a world where Consumer experience can set you apart from the competition, Conduent is passionate about making every consumer touch point work better.

Download the 2018 State of Consumer Experience Report

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