2018 Consumer Experience Survey Report

Top Consumer expectations in tech, communications, media and retail industries in today’s digital age. Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in the communication, media, technology and retail industry—and what it means for your business.

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Our recent research revealed that customers want resolutions in 10 minutes or less – no matter what channel they use. While some customers claim exceptional service, that evaluation is only at 41%. The good news, there is room to grow and build a world-class consumer experience.

Conduent is pleased to share our 2018 Consumer Experience Survey Report which uncovers insights for the Technology, Communications, Media, and new for 2018, Retail industries.

Our 2018 reports will help you discover:

  • While Chat-bots are on the rise, customers still prefer a human safety net
  • How to help your customers self help
  • The future of customer privacy and data

In a world where customer experience can set you apart from the competition, Conduent is passionate about making sure every consumer touch point is built around individualized, immediate, and intelligent interactions.

Download the 2018 Consumer Experience Survey Report

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