BenePath Self-Service Portal

Health and Human Services (HHS) agencies are undergoing major technology transformation and shifting their focus from analog operating models to digital systems. Evolving requirements for ease to access, speed and transparency in benefit programs are driving them to modernize traditional eligibility and enrollment services. They are pivoting towards a digitized service delivery model that provides better access to and management of information, enriches constituent’s enrollment experience amid a high volume of requests, and balances costs while increasing operational efficiency.

With a mission to achieve high impact outcomes for the agencies and a constituent-centric approach, Conduent offers a fully secure State Constituents’ Self-Service Portal that provides constituents easy online access to a personalized, responsive portal to manage their benefit programs. The portal modernizes the constituent’s enrollment journey at every touchpoint through meaningful digital interfaces. It serves as a centralized digital destination for constituents to learn about, enroll, manage and renew their benefits, submit documents, and communicate with agencies for programs such as Medicaid, SNAP, LIHEAP, and TANF from anywhere, anytime!

• Single application portal – provides one integrated application submission for Medicaid, CHIP, SNAP, and TANF programs using dynamic question logic to save time and enable a friendlier simpler application experience

• Intelligent screening – allows applicants to answer a few simple questions to identify the programs for which they may qualify

• Individualized customer experience – self-service access to manage benefits, including change reporting, document submission, benefits renewal, and much more

• Paperless, digitized experience – quick and easy access to all documents at one place with the ability to upload and submit documents via desktop, tablet,  or smartphone to provide faster delivery of benefits

• Timely benefits delivery – reduces application processing time with greater support availability, easy access to information related to benefits, and improved communication channels between the state and the constituents

• Real-time and immediate responses – sends alerts and notifications related to missing information, benefits, support renewals, re-determinations, and other relevant state program information

• Enhanced end-user experience – provides more transparent, accessible, and responsive services through a ‘one-stop-shop’ portal experience

• Operational efficiency and cost reduction – minimizes touchpoints, phone calls, mailing cost, and manual intervention, resulting in overall efficiency and control through process standardization

• Communication excellence – bridges the communication gaps with proactive notifications and status updates

• Omnichannel, multilingual and, mobile-enabled – Offers better consumer experience by allowing them to self-serve through their preferred channel of choice

• Real-time analytics and dashboard reporting – monitors user behavior to predict user challenges, needs, and future demands, helping state agencies to better manage their programs and budgets

• System agnostic Portal – facilitates seamless integration to leverage investment in disparate eligibility systems to process data faster and more efficiently, so benefits are less likely to lapse

• Smart automation – simplifies workflows, reduces traditional paper-driven processes, and redeploys the state’s limited resources to mission-critical functions

• High configurability – enables compliance with evolving state and federal requirements