Social Services Solutions and Systems

Innovation is an ongoing process—a continuous series of changes, a combination of revolution and evolution. The ever-changing field of social services requires constant innovation—and we’ve been at the forefront every step of the way.

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Whether it’s implementing EBT, EBT WIC, eCC or managing the current challenges of EMV transition to continuing to develop new solutions like EVV, we’ve been working constantly to improve service to individuals, ease implementation for all stakeholders, protect against fraud and lower overall expenditures for the state.

Electronic Benefits Transfer (EBT)

Individuals in need get their benefits quickly and accurately with EBT cards powered by EPPIC. Our ConnectEBT mobile app gives cardholders secure, convenient access to information and funds. States use our EBT Intelligent Analytics Portal to combat fraud, waste and abuse.

Women, Infants and Children (WIC) EBT

The federal mandate to implement EBT for WIC by 2020 is right around the corner. We can help you reduce risk and ensure a smooth transition. We were the first to introduce WIC EBT and our core solution leverages proven best practices—no need to start from scratch.

Electronic Payment Cards (EPC)

The possibilities of disbursement via payment cards are nearly endless. Our Go Program makes it easy for cardholders to use benefits wherever major debit cards are accepted, buying needed purchases such as groceries, gasoline, school clothes or utilities. From post-disaster emergency benefits to foster care and adoption payments, our programs make access simple and secure.

Electronic Child Care (ECC)

Improving service for parents and providers alike, our ECC Connect solution incorporates technology to make lives easier. Parents use a convenient card, biometric or mobile application to check their child in and out of daycare, creating electronic records of real-time check-in and check-out that facilitate automatic payment calculations and speedy payments to providers.

Electronic Visit Verification

Our visit verification solutions that use mobile, biometric or Interactive Voice Response (IVR) technology to ensure accurate tracking of subsidized program use, making things easier for both the individuals using a subsidized service and the entity providing it.

Food Stamps/SNAP Automation Solution

Food stamps/SNAP automation is a commercial off-the-shelf (COTS) solution that enables automation of food stamp eligibility and provision processes. Staff members and citizens all interact using the same application, and the web interfaces they see are optimized for the specific tasks they have to complete.

Low-Income Home Energy Assistance Program (LIHEAP)

LIHEAP is an eligibility solution for organizations that provide heating assistance to low-income families. It provides web portal access to citizens who wish to apply for online benefits, while capturing required demographic, income and home information through configurable questionnaires.

Preadmission Screening and Resident Review (PASRR) Solution

PASSR provides fast and easy compliance with Centers for Medicaid and Medicare Services (CMS)-mandated screening processes for individuals with serious mental illness or mental retardation (MI/MR). Featuring configurable Level I screening and Level II evaluation services, coupled with a configurable workflow and escalation process, the PASRR solution enables states and nursing facilities to meet and fulfill current and future MI/MR needs.

Temporary Assistance for Needy Families (TANF) Automation Solution

TANF Automation uses question package triggers and rules, streamlining the application process to enhance usability. Rather than presenting applicants with every question, applicants are prompted to answer only those questions pertaining specifically to their responses.

Health and Human Services Solutions

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