Collections Solutions for Consumer and Auto Finance

With scalable agent teams and innovative digital automation, we help lenders operate more efficiently, deliver a better borrower experience and optimize their collections ecosystem.

Meet your collections challenges head on

Amidst these challenging times, lenders need flexible, cost-effective strategies to meet customers where they are. Our agents function as a seamless extension of your organization — conveying branded messaging, a tailored cure process and a white-glove touch through a right-shoring approach.

Working with us, lenders gain:

  • Access to global talent: Low-cost scalability through our network of talented teams in domestic, near-shore, and international service centers — SLA performance comparable to on-shore in-house alternatives.
  • A smart blend of digital, automation and agent capabilities: Through a mix of proprietary technologies combined with best-in-class industry partnerships, our solutions allow lenders to configure self-cure experiences for different customer segments across multiple channels to optimize each customer interaction.
  • Rapid delivery: We have launched solutions in less than three weeks and can quickly train agents and install digital outreach solutions to meet your needs. Rigorous recruiting and training protocols ensure top-tier agent talent with specialized expertise. Configurable tools can be swiftly customized without typical long development timelines.

eBook

Recovery in Action

Collections Solutions Lenders Need Right Now

Learn More

Conduent is one of the nation’s largest providers of cloud-based loan servicing and collections solutions supporting over 12.5 million loans for our clients.  We have 20+ years continuous delivery for two of the top ten auto lenders.

Put our array of high-impact collections solutions to work:

Agent solutions

  • World-class facilities (secure, scalable, multi-lingual): Jamaica, Monterrey, Guatemala, Bogota, Philippines, onshore
  • Destination employer, access to broad talent
  • Outbound/inbound collections, servicing, back office operations, skip tracing
  • Industry expertise, QA and call monitoring, expert handling of complex calls with regulatory implications
  • Customized scripts
  • Work from home options

Digital solutions

  • Centralized management and strategy
  • Personalized experience, multi-lingual capable, workflows configurable for any customer segment
  • Dialer, text, email, voice, chat and other channels; alerts, notifications
  • Payment processing, flexible payment arrangements, pay through any channel
  • Self-service tools for rapid “self-cure”
  • Forbearance and loan modification
  • Champion/challenger learning

Outsourced business process services

  • Customer service
  • Inbound order processing
  • Collections
  • Outbound sales campaigns
  • IT development
  • Technical support
  • Back-office processes