Vaccine Response Centers

Helping agencies centralize and streamline information
about community resources for seamless COVID-19
vaccine management

Vaccine Response Centers

The COVID-19 vaccination will be among the largest vaccine programs administered in the history of public health. To successfully distribute the vaccine to 300+ million Americans, public health agencies must find a way to overcome operational complexities inherent in administering hundreds of millions of vaccine doses, along with engaging and informing the public to help overcome apprehensions.

Working together for a healthier tomorrow

Our comprehensive approach helps state leaders centralize vaccine distribution information to engage and inform individuals and help them through every step of the vaccination process. We offer states a flexible and scalable solution that can leverage their existing case management tools.

Working together for a healthier tomorrow

Key Features

Improve public awareness through community outreach

Improve public awareness through community outreach

Educate and engage with community members about COVID-19 vaccine availability and resources to accelerate the administration of the immunization process

Centralize your vaccine response

Centralize your vaccine response

Helpline to address people’s vaccine concerns and reservations

Provide eligibility assistance

Provide eligibility assistance

To screen individuals for clinical eligibility for COVID-19 vaccines

Set vaccine appointments

Set vaccine appointments

Slot patients for appointments and provide reminders about designated dates, locations, and alert them about their second dose

Ensure public safety

Ensure public safety

Offer post-vaccination follow-ups to track patient wellbeing after vaccination, and to measure and mitigate adverse reactions

We deliver better outcomes

  • Improve outreach

  • Ensure policy compliance

  • Enable collaboration between agencies and communities

Conduent Government Services at a Glance

  • Nearly 50 years

    of healthcare experience

  • 30 million

    customer contacts supported annually

  • 25+ million

    interactions daily

  • 114+

    contact centers worldwide

  • 25,000+

    skilled contact center specialists

  • 10+ billion

    annual customer communications

Key Insights