Customer Engagement Platform

Optimize interactions, enhance customer engagement, increase loyalty, and reduce servicing friction.

Full customer life cycle management

Nearly 65% of B2B companies say their customer experience does not match consumer expectations. This is due to several factors, including siloed data, no true multichannel interaction capabilities, and multiple disparate servicing platforms. On behalf of businesses and governments, we deliver an advanced customer engagement platform that provides a unified, single view of our clients’ customer, through data unification where every customer touchpoint is intelligently orchestrated through predictive analytics that help optimize interactions, enhance customer engagement, increase loyalty, and reduce servicing friction.

  • Personalization

    Deliver hyper-personalized communications and offers that are relevant to each customer through this customer engagement platform

  • Omnichannel Engagement

    Engage the omnipresent customer across all journey stages and channels with our omnichannel customer engagement solutions

  • Single Customer View

    Continually builds the customer identity by combining fragmented data across each touchpoint and interaction

Our Solutions

 

Customer Data Platform

Ingests data from 200+ sources and all formats. Our customer engagement platform operates in real time; immediately available without waiting for a scheduled time of day to rebuild indexes or files.

Journey Orchestration

Provides the ability to create unique, personalized journeys based on the most relevant communications, offers, or instructions, at the right cadence or moments, across any digital channel or device.

Real-Time Decisions

Predictive engine powered by AI and machine learning enables the next best action in real time. Turn digital channel behaviors into new opportunities to connect with end users in more relevant and meaningful ways.

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