Customer Retention and Relationship Management

We help you maximize customer revenue and reduce churn with the right blend of engagement for every situation. By custom-tailoring relationship management offerings to your needs, you can cherry-pick the right Customer Retention mix that works best for you. Plus, we extensively train agents on your brand and offerings—as well as conversational nuance—for the greatest customer satisfaction.

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Customer Retention / Relationship Management Offerings

  • Consulting and Analytics Services
  • Up-sell and Cross-sell Activities
  • Loyalty
  • Customer Retention and Increased Lifetime Value
  • Social Media Strategy
  • Consistent Omnichannel Care
  • Promotions

Why Clients Choose Us

It’s easy to see why our Customer Retention offerings outshine the competition:

The right blend of engagement

  • Handles contacts correctly the first time.
  • Delivers the most suitable messaging and/or commercial propositions.
  • Improves the propensity to retain customers and boost lifetime value.
  • Ensures successful interactions across multiple channels.

Extensive knowledge helps us

  • Train agents on your specific brand/offerings.
  • Sense and respond to nuances in interactions for greater levels of customer satisfaction.
  • Understand when to call, when not to call, tone of voice, and optimal time of day and method of contact.

Predictive analysis

  • Use of existing customer information allows agents to proactively turn potentially bad situations into up-sell, cross-sell or promotional opportunities.
  • Seeks enriched information for the next stages of the customer lifecycle.

Customer Retention: Quantifiable Results

Our clients have experienced significant benefits using our Customer Retention offerings, including:

  • 20% increase in average revenue per user through up-sell of options.
  • 10% churn reduction by offering discounts for extended contract terms.
  • 25% increase in customer satisfaction by repositioning customers on the right plan for them.