Group President, Customer Experience Management
As the Group President of Customer Experience Management, Randall has responsibility for 25K customer experience professionals who deliver best-in-class service globally to millions of customers on behalf of our clients. In this role, Randall drives strategic transformation, stronger client relationships, and service excellence. He works in close collaboration with business and technology leaders to bring innovative solutions to our clients, while delivering an integrated and seamless experience to their customers.
Randall is an industry leader in delivering business results, defining strategic solutions, and building strong partnerships. In his 30 year career, he has led large operations including contact centers, banking centers, and risk operations. Before joining Conduent, Randall served as Chief Operating Officer for Bank of America’s Consumer and Wealth Management Operations and Global Business Services organizations. He has led key functions including operational excellence, risk management, process engineering and operational resilience.
Randall earned his Bachelor of Science degree in Economics at North Carolina State University and completed the Operations Leadership Program at the University of Michigan’s Stephen M. Ross School of Business. He is also a certified Lean/Six Sigma Master Black Belt.