President, Commercial Solutions
Randall has responsibility for our commercial solutions portfolio, including Customer Experience Management, Automated Document Solutions, Finance, Accounting and Procurement and our Commercial Healthcare and Financial Industry offerings. These are high-volume, value-added services focused on helping our clients drive their operations forward with speed, quality and efficiency while improving the end user experience. In this role, he drives strategic transformation, stronger client relationships, and service excellence. He works in close collaboration with business and technology leaders to bring innovative solutions to our clients, while delivering an integrated and seamless experience to their customers.
Randall is an industry leader known for delivering business results, defining strategic solutions, and building strong partnerships. In his 30-year career, he has led large operations including contact centers, banking centers, and risk operations. Before joining Conduent, Randall served as Chief Operating Officer for Bank of America’s Consumer and Wealth Management Operations and Global Business Services organizations. He has also led key functions including operational excellence, risk management, process engineering and operational resilience.
Randall earned his Bachelor of Science degree in Economics at North Carolina State University and completed the Operations Leadership Program at the University of Michigan’s Stephen M. Ross School of Business. He is also a certified Lean/Six Sigma Master Black Belt.