As CEO for the Latin America & Caribbean Region (LACAR), Federico Medinilla is in charge of leading and overseeing operations delivery in Guatemala, Mexico, Jamaica, Brazil and Colombia, with a combined total of over 10,000 employees. LACAR is a region that supports our Consumer & Industrial, Financial Services & Healthcare and Government clients, delivering various capabilities and digital transactions. LACAR also serves our corporate organization through a strong team of business analysts and shared service centers in Finance and IT.

Federico’s deep knowledge of the industry and of our organization has been key in leading the region. Under his leadership, Federico is charged to unify and align this diverse region and strengthen it to become a prime near shore operation that can become a true strategic partner to our verticals by delivering best in class service through world class talent. His leadership has been instrumental through key transitions of the organization in the region.

Federico has been with the organization for over 20 years. During his tenure, he served as offshore division manager for two large healthcare payers and has also held leadership positions in the Business Services area, before becoming Country Director for Guatemala and more recently, LACAR CEO. Federico holds a B.A. in business administration with a focus on financial management. He enjoys mountain biking and running.