Group President, Business Process Solutions
Dharma Rajagopalan is Group President, Business Process Solutions, which encompasses Conduent’s Document Management/Automation and Finance, Accounting and Procurement offerings as well as Human Resources, Learning, Casualty Claims Solutions and Legal, Compliance and Analytics. These are high-volume value-added services focused on helping our clients drive their operations forward with speed, quality and efficiency while improving the end user experience.
Dharma is a business-savvy technology innovator who has modernized clients’ business processes and has driven efficiencies in their end-user communications, growing his sales pipeline dramatically in two years. He transformed the company’s business from one channel of communication to OmniChannel (for both outbound and inbound communications), opening additional revenue opportunities. He also ideated and led the creation and 2018 launch of Conduent’s Dara AI Conversation Platform, which assists in the completion of routine tasks through voice, web-chat, SMS and other digital interaction methods.
A seasoned executive with extensive experience across a range of industries, Dharma has played multiple leadership roles in his 17-year career, with responsibilities including client account management, business development, sales, service delivery and operations. He has proven success in turning around low-growth, low-margin businesses, putting them on a growth trajectory through strategic transformation and expansion into new market segments. He specializes in restructuring and streamlining operations, increasing profitability, and improving margins through technology and process improvement initiatives.
Dharma earned an MS in Electronics & Computer Engineering from the University of Kentucky and a BS in Electrical & Computer Engineering from the University of Madras.