Global Head, End User Experience
As the Global Head of End User Experience (EUE), Michael Burns has overall responsibility for delivering a best-in-class end-user experience by our customer experience professionals across all Conduent locations. Mike drives strategic transformation and operational efficiencies across EUE, enabling us to deliver an integrated and seamless digital experience to our clients’ end-users, where every interaction, across every touchpoint is individualized, immediate, and intelligent. He works in close collaboration with our other business leaders and our Technology organization to bring modern, best-in-class, platform-based technology solutions to our EUE clients and ensure excellence in business operations across the EUE organization.
Mike brings strong leadership, strategic thinking, and solid relationship-building skills to his role. His passion for service and operational excellence is evident in his accomplishments, first as Chief Diversity Officer at Conduent and most recently as Chief of Staff to the CEO. He has the commitment, dedication, and stewardship required to shape a strong EUE organization.
Mike earned a Public Relations degree in Public Affairs from the Defense Information School, an MBA in Marketing and Entrepreneurship from the University of Notre Dame, a Master of Business Management from Webster University, and a Bachelor of Science in Systems Engineering from the U.S. Military Academy at West Point.