Helping Patients Choose

How nurse case managers break through biases and mistaken beliefs to impact positive patient outcomes.

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Many injured workers have a poor understanding of their diagnosis and its clinical implications. Their lack of knowledge can lead to confusion, fear and the reluctance to ask important questions about treatment risks, costs and projected outcomes.

In this article by Dr. Gary Rischitelli, national medical director of Conduent’s Workers Compensation services unit, learn how nurses – the most trusted profession in America – and case management technology work hand-in-hand to promote shared decision-making in ways that work best for patients.