New Ticket System, Fast and Efficient

For the 1.3 million people living in the Adelaide, Australia, urban area, Conduent designed and deployed a mixed ticketing system without the slightest interruption in service.

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The Department of Planning, Transport and Infrastructure (DPTI) of South Australia is implementing a wide-ranging programme in favour of sustainable mobility and seeking to bolster the appeal of its tramway network, suburban trains and the 1020 buses operated by three companies on its behalf.

Our solution guaranteed a rapid switch to contactless tickets while still offering magnetic tickets for occasional users, to  ensure a smooth transition for passengers, as well as its own agents.

The results: The rate of contactless ticket use quickly rose to 85 percent of validations in the space of a few months. Users are free to buy tickets or add credit in a variety of ways: on board trains, at sales outlets, with retailers and online thanks to the ATLAS® Home Ticketing system.