The 360 Degree Customer View

Creating a frictionless, personalized end-user experience requires a unified view of the customer across their entire journey. Join Conduent and RedPoint Global to learn how the right customer experience management technology, fueled with AI, machine learning and data analytics, can transform your end-user experience — and your overall business as well.

What you will learn in this webinar:

• Leverage CDP (Customer data platform) technology to transform customer experience.
• The impact of a fully enabled CXM capability that delivers both top-line revenue and servicing efficiencies
• Discussions on CXM through the complete customer lifecycle from customer acquisition to servicing and cross sell/up sell
•  ‘Mine’ and ‘Refine’ data to deliver highly personalized interactions
• The role of Artificial Intelligence, Machine Learning, and Data Analytics that delivers the “next best action”.

Speakers:

Dale H. Renner, Chief Executive Officer & Founder, RedPoint Global

Dale Renner has served as CEO of RedPoint Global since he co-founded the company in 2006 with a vision of enabling marketers to orchestrate meaningful customer interactions across channels years before CDPs and multichannel marketing hubs irrevocably changed the nature of the customer experience. Dale has more than 25 years of experience in CRM consulting and the data processing and analytics software industry. He was a global managing partner at Accenture, where he founded the firm’s Global CRM practice and grew worldwide business revenue to $1.5 billion. Dale was also previously CEO for Seisint, Inc. and ClarityBlue, Inc.

Anthony Dirado, Director of OmniChannel Communication, Conduent

Anthony Dirado is Director of OmniChannel Communication at Conduent who works with Technology and Customer Experience leaders to help them manage their customer interactions more efficiently and effectively. Anthony has significant experience in consulting, developing, and leading strategic business transformation initiatives as well as delivering innovative large-scale business process servicing solutions to clients.

Anthony has been with Conduent for 22 years and has more than 18 years of experience in the communication and business process services industry.  Anthony possess an expert level of industry experience and knowledge within the Customer Communications Management (CCM) and Customer Experience Management spaces.