Finding a record required the searcher to provide specific information—like a name or index number—without which an employee would need to perform a public records search manually through thousands of paper documents.
By 2015, finding and obtaining certified deeds, mortgages, liens, oil and gas leases, and court orders had become a time-consuming, all-encompassing and expensive task for employees and records-seekers alike.
Enter Conduent® AgileFlow Super Search Solution, combining simple and intuitive Web-based search capabilities with a digital database of Isabella County’s present-day and historical records.
Hundreds of thousands of records—some centuries old—were digitized and processed using Optical Character Recognition (OCR) and made available for free online county records search.
Using a PCI-compliant shopping card and electronic delivery of purchased items, Isabella County has transformed the record-seeking experience for residents, prospectors and employees.