Maryland Department of Education Implements Case Management Software to Enhance Child Care Subsidy Program

Finding a partner to provide a complete, end-to-end solution for delivery of critical programs is no easy task. But when it comes to combined expertise in document management systems, workflow and customer service technology, Conduent is always the best answer.

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The Maryland State Department of Education (MSDE) child care subsidy application system was badly in need of an upgrade. Their search for an experienced, qualified vendor to provide  end-to-end invoicing, case, call center and document management solutions— and everything in between—began and ended with Conduent.

With an ambitious timeline of only four months, Conduent was able to interface with legacy systems and implement their case management software to deliver on an extremely demanding service level agreement, positioning MSDE for program savings, insights and real success going forward.