Chemical Company Securely Manages Knowledge for R&D

We digitized 5.5 million pages of hard copy documents to help a chemical company improve information access and secure information management. Here’s what happened:

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Background and Challenges

  • Preserve aging R&D documents to improve readability and accessibility.
  • Establish cost-effective disaster recovery plan for critical product development and technology documents.
  • Leverage intellectual assets from mergers and acquisitions and integrate them into centralized knowledge base.
  • Streamline global R&D process and improve time to market.


  • Digitized 5.5 million pages of hard copy documents.
  • Records management, secure archive, and lifecycle management services.
  • Provided excellent quality assurance and image enhancement.


  • Improved time to market by providing seamless, online access to all critical R&D documents.
  • Reduced storage costs and redeployed staff for additional productivity gains.
  • Immediately quadrupled access to, and retrieval of, Dow’s document collection, increasing user satisfaction and productivity.