Moving from Customer Care to Customer Experience

There’s no one-size-fits-all approach to building a great Customer Experience. Each customer has different expectations.

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Mobile devices have changed the nature of supporting customers.

We identified three different audience personas that each require a different approach to create the best Customer Experience:

  • DIY Heroes
  • Digital Conversationalists
  • Conversationalists

Christine Landry, Group Chief Executive of Consumer and Industrials at Conduent, reveals more insights from our Customer Experience Report at Conduent Continuum 2017.