Survey Says: Traditional Customer Care is Dying
We get on the phone, we wait for a robotic voice to tell us which buttons to push, and then we hear it. “Your cal...
Strengthening Client Connections with Proactive Customer Notification
by Hal Carl, Vice President, Child Support Solutions, Conduent Remember the buzzing, light-up pagers that doubled a...
It’s time to move employees’ financial wellbeing up the agenda
Employers have a vested interest in ensuring their employees are fit, healthy and not overstressed. Private medic...
CMS re-release of clinical laboratory fee schedule payment rates a reminder to keep eye on updates
Medicare’s Inpatient Prospective Payment System (IPPS) Final Rule for FFY 2018 brings a myriad of changes.
The Fourth Industrial Revolution is here — and it’s reshaping everything.
It started about 10 years ago, and came upon us so quickly that many business leaders are only just now waking up t...