Preview the State of Customer Experience
The way your customers use technology to interact with you today is likely very different from what it was five yea...
The Tech Industry’s Impact on Local, State and National Economies
by Jennifer Saha, National Director, Public Sector Councils at CompTIA There is no doubt that the tech industry’s...
Top 10 Resources: A GDPR Primer for Employees from the Front Line to the C-Suite
The European Union’s General Data Protection Regulation—better known as GDPR— impacts anyone who does busines...
Speeding Into the Future at ERICSA
by Scott Cade, Vice President, Child Support Solutions, Conduent This April is a fast-moving month for the c...
The Necessary Evolution of BPS/BPO
Business process services (aka business process outsourcing) is at a crossroads. In one direction, the focus is o...