May 21, 2019
Courageous Cultures: Building Teams of Problem Solvers, Micro-Innovators and Brand Advocates.
Exclusive Roundtable for Women Executives in Communications, Media & Entertainment.
VP and GM, Communications & Media, and Professional Services, Conduent
Erica Ong is the Vice President and General Manager for the Communications & Media, and Professional Services industries at Conduent. Erica has a successful track record of working with a variety of clients and has a strong background in account management, operations, and business development. As the industry line between content creators and content providers continues to be blurred, her experience with multiple communications companies lends itself well to media and communications customers who are looking to transform their businesses. During her 17-year tenure with Conduent, Erica has been an account leader with responsibility for delivery, growth, client satisfaction, and financial performance for all services and solutions provided by Conduent across multiple accounts. Before joining Conduent, she worked for a large global media company and in the public sector. Erica graduated with a BS from the College of William & Mary.
Author and international speaker and consultant Karin Hurt inspires transformational change.
2017 and 2018 Inc.’s list of 100 Great Leadership Speakers and American Management Association’s 50 Leaders to Watch, Karin Hurt helps leaders from around the world achieve breakthrough results without losing their souls.
Karin has over two decades of experience in customer service, sales, and human resources. She’s the award-winning author of 2 books: Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul and Overcoming an Imperfect Boss.
A former Verizon Wireless executive, Karin transformed customer service outsourcing (96M calls/year) to reach parity in quality with internal centers and developed a leading sales team that won the President’s Award for Customer Growth.
Her programs inspire leaders with proven and practical leadership techniques developed over her rich career as an executive, speaker, and strategic advisor.