Travel and Hospitality

Be a trusted resource for travelers at every turn with solutions that help you monitor, manage and engage

Travel and Hospitality

Give travelers an experience to remember

Over half of travelers compare prices on their phones and book arrangements in the same day. With so many options available, the business that can provide them with great deals and listing information the quickest, stands out. Ensure smooth sailing for travelers whether it’s an important business trip or the vacation of a lifetime with customer experience management and loyalty services that create seamless, personalized experiences travelers will want to share.

  • Reduce costs

    Transform workflows to deliver
    direct to consumer bookings that
    streamline efforts, reduce the need
    for refunds and create better
    travel outcomes.

  • Personalize experiences

    Stay top of mind with seamless services
    that integrate travel experiences across
    touchpoints such as providing
    food allergy information from
    airline to hotel.

  • Scale operations

    Keep ahead of travel industry
    fluctuations and last-minute booking
    needs with automation and support
    that enable you to quickly
    respond across channels.

The Right Way to Implement AI Chatbot Technology

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90%
of travelers expect organizations to know their interests and anticipate their needs.
73%
of travelers expect personalized, real-time messaging to feel safe and comfortable.
23%
of travelers believe companies do a good job of delivering consistent messaging pre-trip, during and post-trip.

Solutions for travel and hospitality companies

Conduent provides end-to-end services to help you engage with travelers across channels and devices and help them in real-time, whenever they need it most. From workflow automations, technical support, loyalty management, sales and payment solutions, we enable you to connect travelers to their destinations more efficiently, reduce travel-related stress and drive exceptional outcomes with every trip.

Connect with an expert to find the best solution for your business.

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Key Insights