Innovation – Automation

Innovation at Conduent:
Research Areas

Automation

Use adaptive automation for immediate results

Our dedicated team of researchers and engineers are experts in the application of data and process analytics. We work as trusted advisors with leaders across the company to deliver breakthrough ideas and solutions that help Conduent clients capitalize on disruptive changes in technology, business and society.

Fifty percent (50%) of current work activities can be automated.

Automation improves back-office processing — but it also improves end-user experiences, allowing people to initiate transactions on their own and get answers in real time. Automation reduces the manual parts of a person's job, allowing them to focus on more meaningful and valuable work.

Improve your customer and employee experiences

Streamline and error-proof your processes

Create digital interactions that anticipate the end user needs

Conduent’s approach to automation

Conduent’s automation platform turns the rules of your business into a virtual workforce that can take over repeatable tasks and processes, freeing up your team to focus on more strategic work. Our platforms and resources create the digital, personalized interactions of tomorrow out of the manual business process you’re using today.

In a standard BPO model, processing heavily relies on manual, repeatable tasks performed by an expensive, error-prone geographically diverse human workforce. Workers interact with disparate systems to perform a single process.

In an Automated Digital Operation model, trained software robots perform the same business processes at a human but at higher speeds, higher quality, reduced cost and agile scalability.

The software robots interact and connect with the same systems in the same way humans do today, but at faster speeds. They also work 24 hours a day, 7 days a week, 365 days a year and this virtual workforce can scale to meet work demand in minutes.

We’re developing a set of platforms to help automate our clients’ business processes. These include intelligent automation platforms that work with conversational virtual agents, as well as rule-based platforms that address automation of repeatable and mundane tasks with robotic process automation (RPA). Our platforms address both back-end unattended automation and front-end intelligent agent augmentation.

Dara, Conduent's AI Conversation Platform

Conversation configuration with ability to plug in engines (Google, Microsoft, Amazon, IBM)

Self Learning

Real-time transcription of Digital Interaction

Unattended Automation

Automated Check Recognition and sorting in LockBox applications

Physical World Automation

Kiosk support with face recognition for repeat customers

Agent Automation

Live chat integration with Bots from various channels - SMS text, Web Chat, Voice Assistant

Key Insights

Ready to Reinvent Your Business
Through Automation?