Delivering seamless, personalized experiences while reducing costs.
Whether you serve consumers, citizens, patients, members, travelers or employees, experience is everything. Choosing the right customer support outsourcing is key to customer satisfaction.
Leveraging the latest in interactive technology, customer engagement software, conversational AI, predictive analytics and augmented reality in business, our customer experience platform optimizes interactions, enhances engagement, increases loyalty and reduces servicing friction through data unification and analytics.
It’s how we’re helping companies achieve mission-critical goals across all channels with exceptional outcomes — such as saving 5.6 million dollars a year on customer communications and reducing call center costs by 55%.
It’s why 80% of Fortune 100 companies across all sectors and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.
20 different languages supported
20% reduction in average call time via automation, coaching and performance training
Deep domain expertise in multiple industries
Breadth of Solutions
Ability to operationalize quickly
Model provides 24/7 access
Business continuity on demand