Customer Experience Management

Delivering seamless, personalized experiences while reducing costs.

Whether you serve consumers, citizens, patients, members, travelers or employees, experience is everything. Choosing the right customer support outsourcing is key to customer satisfaction.

Leveraging the latest in interactive technology, customer engagement software, conversational AI, predictive analytics and augmented reality in business, our customer experience platform optimizes interactions, enhances engagement, increases loyalty and reduces servicing friction through data unification and analytics.

It’s how we’re helping companies achieve mission-critical goals across all channels with exceptional outcomes — such as saving 5.6 million dollars a year on customer communications and reducing call center costs by 55%.

It’s why 80% of Fortune 100 companies across all sectors and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

Global Reach and Scale

114
locations in 18 countries
44,000+
CXM employees worldwide
95%
Client retention

Why partner with us for customer experience solutions?

  • Multilingual/Bilingual

    20 different languages supported

  • Efficient

    20% reduction in average call time via automation, coaching and performance training

  • Expertise

    Deep domain expertise in multiple industries

  • Breadth of Solutions

    Ability to operationalize quickly

  • Any-shore Delivery

    Model provides 24/7 access

  • Work-at-Home

    Business continuity on demand